Privacy Policy

1. Introduction

Animal Artistry of Texas LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data. We collect and process your information to provide professional pet grooming and care services, communicate with you about appointments, and improve our website experience.

By using our website or services, you consent to the data practices described in this policy. We comply with applicable privacy laws and regulations, including those required by Microsoft Ads Policy and Google Ads Policy.

2. Information We Collect

2.1 Personal Information

When you book an appointment or contact us, we may collect the following personal information:

• Full Name - to identify and address you properly
• Email Address - for appointment confirmations and communications
• Phone Number - to contact you about your appointment and pet care needs

2.2 Pet Information

To provide the best possible grooming services, we collect information about your pet(s), including:

• Pet Type - dog, cat, bird, rabbit, or other
• Breed - to tailor our grooming approach
• Special Needs - any health conditions, allergies, or behavioral requirements
• Grooming History - previous services and preferences

2.3 Usage Data and Cookies

When you visit our website, we may automatically collect certain information using cookies and similar technologies, including:

• Browser type and version
• Operating system
• IP address (anonymized)
• Pages visited and time spent on each page
• Referring website
• Date and time of visit

For more details about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Grooming Services - Your contact information and pet details help us deliver personalized grooming and care services tailored to your pet's needs.
• To Communicate About Appointments - We use your email and phone number to send appointment confirmations, reminders, and updates about your pet's service.
• To Improve Our Website - Usage data helps us understand how visitors interact with our website, allowing us to improve functionality and user experience.
• For Billing Purposes - We may use your information to process payments and maintain accurate financial records.
• To Respond to Inquiries - We use your contact information to respond to your questions, comments, and requests.
• To Send Relevant Updates - With your consent, we may send you information about new services, promotions, or pet care tips.

4. Who Has Access to Your Data

We maintain strict controls over who can access your personal information:

• Our Staff - Limited staff members have access to your information solely for the purpose of providing grooming services and customer support.
• Service Providers - We use FormSubmit (formsubmit.co) to process contact form submissions. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Third-Party Services

Our website uses the following third-party services that may collect or process your data:

5.1 Google Maps

We use Google Maps to display our business location. Google may collect data about your use of the map feature. For more information, see Google's Privacy Policy at https://policies.google.com/privacy.

5.2 FormSubmit

We use FormSubmit (formsubmit.co) to process contact form submissions. FormSubmit receives your form data and forwards it to our email. Their privacy policy is available at https://formsubmit.co/privacy.

5.3 Analytics

If you consent to cookies, we may use analytics services to understand how visitors use our website. You can decline analytics tracking through our cookie consent banner or your browser settings.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

• Customer Records - We retain contact information and pet records for the duration of your relationship with us, plus up to 3 years afterward for legitimate business purposes, such as responding to inquiries and maintaining accurate records.
• Appointment History - Grooming records are retained for up to 3 years to provide consistent service and maintain accurate business records.
• Website Usage Data - Analytics data is retained for up to 26 months and then anonymized or deleted.
• Cookie Data - Cookies are retained according to their specific expiration dates as described in our Cookie Policy.

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you and your pet(s).

7.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal retention requirements or ongoing service needs).

7.4 Right to Object to Processing

You have the right to object to processing of your personal information for certain purposes, such as direct marketing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, machine-readable format.

7.6 How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided in Section 8 below. We will respond to your request within 30 days. We may require verification of your identity before processing your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of customer records
• Encrypted transmission of form submissions via HTTPS
• Limited staff access to personal information on a need-to-know basis
• Regular review of data handling practices

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted to us.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Our business operates in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed on servers located in the United States. By using our services, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes acceptance of those changes.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For privacy-related inquiries specifically, please include "Privacy Request" in your email subject line.

13. Cookie Consent

When you visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. Your consent choice is stored and will be honored across your visits. You can change your cookie preferences at any time by clearing your browser cookies or contacting us. For more information, see our Cookie Policy.